Tuesday, December 4, 2007

Big Businesses Take Note: Nintendo Does it Right!

I've been known to play a video game every now and then... well, ok almost every evening (Rock Band is taking up too much of my time right now). Last November, I was one of the lucky ones who scored a Nintendo Wii. I loved it, everything from the include Wii Sports, to playing Twilight Princess.

A few months later, I was really fortunate to get a nice 46" LCD TV... but it was at that point that I could tell something wasn't quite right. I never noticed it on my standard def TV, but according to a (quite pleasant) lady who worked for Nintendo tech support, I had a case of the frozen pixels! Oh my!

Since my Wii was still under warranty, she lead me through how to set up a repair. I printed out the shipping label, wrote up a brief description of what was going on, and shipped it off. It's now not even 4 weeks later and I have a perfectly performing Wii back in the living room. I couldn't be more pleased with my experience.

So, you can buy Nintendo stuff with confidence. If if something doesn't seem to work right, they'll listen and offer suggestions. If something breaks, they'll fix it. Good job, Nintendo!

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